Hello,

I'm Surbhi Chavan.

Project Manager Certified SCRUM Master

More About Me
About

Let me introduce myself.

Profile Picture

Accomplished Project Manager and Certified Scrum Master with over 8 years of expertise spanning the FinTech, Payment Services, and E-learning sectors. Proficient in steering program success and fostering cross-functional team collaboration to deliver impactful solutions. Exhibit robust leadership and communication prowess, coupled with an extensive grasp of Agile methodologies, project management, and stakeholder engagement. Adept at navigating complex projects, driving process improvements, and guiding teams to consistently surpass organizational objectives.

Profile

  • Fullname: Surbhi Chavan
  • Job: Project Manager And Scrum Master
  • Email: surbhip05@gmail.com

Skills

  • Program & Project Management
  • Agile & Scrum Framework
  • Release Management
  • People & Stakeholder Management
  • JIRA, Confluence
  • Microsoft Excel, Microsoft Project, Power Point
  • Asana, Trello
  • Strategic Planning & Roadmap Development
  • Risk Management & Escalation Handling
  • Cross-Functional Team Leadership
  • Process Optimization & Continuous Improvement
Resume

More of my credentials.

Passionate about always improving my learning curve. Action and result oriented, tech savvy professional with a Project Management and Scrum Master background, recognized for successfully delivering project with high quality, within timeline, and determined attitude to find new alternatives that work.

Work Experience

Technical Program Manager 2

Oct 2023 - Oct 2024

Angle One

  • Successfully managed program a digital loan platform leveraging AWS, resulting in company to expand into new business sectors, driving organizational growth and diversification.
  • Onboarded and coached a team new to Scrum methodologies, introducing Agile best practices and fostering a culture of iterative development and continuous improvement.
  • Facilitated key Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives, ensuring consistent team engagement and focus on deliverables.
  • Partnered closely with Product Owners, Functional Managers, and other stakeholders to define project scopes, prioritize backlogs, and align on release plans.
  • Developed and executed Agile project plans, ensuring timely progress updates to leadership and alignment on critical milestones.
  • Facilitated seamless collaboration between development teams, QA, testing, and documentation teams, ensuring alignment across functions and smooth execution of deliverables.
  • Proactively identified and resolved process bottlenecks, streamlining issue resolution processes.

Lead Technical Program Manager

Jul 2021 - Present

Freecharge

  • Coordinated with cross-functional teams across FreeCharge and Axis Bank, including product, engineering, QA, to align priorities and deliver seamless integrations for Axis Bank’s Credit Card, Savings Account, and Salary Account products.
  • Introduced and standardized the usage of JIRA within the team, establishing clear workflows for tracking tasks, managing sprints, and enhancing visibility into project progress, which improved collaboration and efficiency across teams.
  • Coached the QA team on best practices for creating and managing detailed test case reports in JIRA, ensuring efficient tracking of defects, test coverage, and progress throughout the software development lifecycle.
  • Partnered with product, engineering, QA, and release management teams to ensure flawless execution of releases.
  • Streamlined technical workflows, reducing deployment timelines with the help of DevOps team by implementing cloud-native tools like Docker and Jenkins.
  • Collaborated with engineering and QA teams for infrastructure testing, achieving relevant uptime during product rollouts.
  • Created and maintained detailed project plans, tracking key metrics to support decision-making and risk management.
  • Managed stakeholder expectations and escalations, balancing competing priorities to keep projects on track.

Associate Project Manager

Aug 2018 - Jul 2021

Airpay Payment Service

  • Managed Bank Integration program, ensuring smooth onboarding and integration of banks and payment service providers (PSPs) into the payment ecosystem, focusing on security standards, payment gateways, and transaction processing efficiency.
  • Collaborated with stakeholders to ensure compliance with regulatory requirements and ensured the system was scalable to handle high transaction volumes.
  • Oversaw the development and deployment of solutions that enabled merchants to accept payments across various channels—whether in-store, online, or via mobile apps.
  • Worked with cross-functional teams to design user-friendly payment interfaces, ensuring compliance with industry standards (such as PCI DSS), and optimizing payment processing to reduce transaction costs and increase payment success rates.
  • Helped the team understand the importance of regular status updates, fostering better communication, transparency, and proactive issue resolution throughout the project lifecycle.
  • Ensured that requirements were thoroughly reviewed before development, involving the team early in the process to clarify expectations and align on deliverables.

Project Coordinator

Apr 2016 - July 2018

LearningMate

  • Observed and learned Scrum methodologies by actively participating in team activities, gaining insights into Agile processes, and then facilitating Scrum ceremonies to enhance team collaboration and ensure adherence to project timelines.
  • Assisted the manager in timesheet and resource management, ensuring accurate tracking of team hours, optimizing resource allocation, and supporting effective project planning and execution.
  • Facilitated Scrum ceremonies, driving effective prioritization, fostering team collaboration, and ensuring smooth execution of tasks in alignment with Agile principles.

Summer Internship

May 2015 - June 2015

Reliance Infrastructure Consultant Limited

Developed an Application for Software Utility Management. Worked on three different software i.e Window Server Update Service, Symantec and Active Directory. Troubleshooting after working on single application. Meeting the timeline to complete the project.

 

Achievements

 

Professional Scrum Master

The Professional Scrum Master I (PSM I) certification demonstrates a fundamental level of Scrum mastery. PSM I certificate holders prove that they understand Scrum as described in the Scrum Guide and how to apply Scrum in Scrum Teams

Education

Master of Business Administration (MBA),

2014 - 2016

St. Francis Institute Of Management and Research

St. Francis Institute Of Management and Research is a higher education company based out of India.

Bachelor Degree, Information Technology

2011 - 2014

Viva College of Arts, Science & Commerce

Developed a final year project: Transaction Management in Service Oriented System.

HSC

2009 - 2011

Holy Family Convent School

SSC

2009

Holy Paradise High School

Contact

I'd Love To Hear From You.

Where to find me

Antwerp
Belgium

Email Me At

surbhip05@gmail

Call Me At

Mobile: +32 467 660795